Billing Policy
Accepted Payment Modes
At Icestone Ceramica, we accept multiple payment methods for both online and offline orders, including:
- Net Banking
- Debit Cards
- Credit Cards (Visa, Mastercard, RuPay, American Express accepted)
- UPI Payments
- Google Pay, PhonePe, Paytm, BharatPe
- Bank Transfer / Bank UPI
- Cheque & Demand Draft (DD)
For cheque or demand draft payments, orders will be processed only after the payment has been successfully cleared and confirmed by our accounts team.
Please note that order confirmation is subject to successful payment verification.
Our Payment Processors
To ensure safe and secure transactions, we use trusted third-party payment gateways such as Razorpay for processing online payments.
Icestone Ceramica does not store or have direct access to your sensitive banking information such as:
- Credit/Debit Card Details
- CVV Numbers
- Bank Account Credentials
- UPI PINs
The limited information shared with us is only used for:
- Order identification
- Payment verification
- Customer support
- Order status updates
- Faster issue resolution
For more information on how customer data is collected and used, please refer to our Privacy Policy.
Shipping Policy
Icestone Ceramica delivers products across India through trusted logistics and transportation partners. Delivery timelines may vary depending on product availability, location, and transportation conditions.
Shipping Within Gujarat
Orders within Gujarat are generally delivered within 2 to 7 working days, depending on:
- Product availability
- Delivery location
- Transportation scheduling
Customers may request delivery rescheduling for up to 7 days, provided the request is made before dispatch/loading.
Pickup services are also available from our warehouse/showroom. Customers choosing site delivery are requested to arrange unloading support in advance. Additional unloading or handling charges may apply.
Pan India Shipping
For deliveries outside Gujarat, shipping may take approximately 1 to 2 weeks, depending on:
- Packaging requirements
- Transit distance
- Logistics partner availability
- Unloading arrangements
To minimize transit damage, products are packed carefully using industry-standard safety methods.
For large orders, unloading assistance, transportation coordination, or special delivery requests, customers are advised to contact our team before dispatch.
Cancellation Policy
Once an order is confirmed and processed, it cannot be cancelled, modified, or exchanged under normal circumstances.
We strongly recommend customers confirm:
- Measurements
- Product specifications
- Quantity requirements
- Design & color selections
- Site readiness
before placing the final order.
Orders may be considered abandoned if:
- Delivery is refused at the destination, or
- Delivery delays occur due to unavoidable or unforeseen transportation circumstances.
Contact Us
At Icestone Ceramica, customer satisfaction is our priority. We value your feedback, suggestions, and queries.
For support or assistance, feel free to contact us via Call, WhatsApp, or Email.
Email: info@icestoneceramica.com
Phone: +91 99132 96998
