Introduction

At Icestone Ceramica, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, browse our products, submit inquiries, or interact with our services.

By accessing and using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

When you interact with our website, we may collect certain personal information including your name, email address, phone number, company name, project details, location, and any other information you voluntarily provide through inquiry forms, contact forms, WhatsApp communications, email correspondence, or quotation requests.

We may also automatically collect technical information such as your IP address, browser type, device information, pages visited, session duration, referral source, and other website usage data to help us improve user experience and website performance.

How We Use Your Information

The information collected may be used to respond to inquiries, provide quotations, process requests, improve customer service, enhance website functionality, analyze user behavior, communicate product information, and provide updates regarding our products, services, and promotional activities.

We may also use collected information for internal business analysis, reporting, marketing optimization, and customer experience improvements.

Cookies & Tracking Technologies

Our website may use cookies, analytics tools, and similar tracking technologies to improve website functionality and user experience. These technologies help us understand how visitors interact with our website, measure website performance, and deliver relevant content.

Users may choose to disable cookies through their browser settings. However, certain website features may not function properly if cookies are disabled.

Information Sharing

Icestone Ceramica does not sell, rent, or trade your personal information to third parties.

We may share information with trusted service providers, technology partners, logistics partners, marketing platforms, or professional consultants only when necessary to support our business operations, fulfill requests, improve services, or comply with legal obligations.

Information may also be disclosed if required by law, regulatory authorities, court orders, or government agencies.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, misuse, or loss.

While we strive to maintain a secure environment, no method of internet transmission or electronic storage can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information transmitted through our website.

Third-Party Links

Our website may contain links to third-party websites for additional information, services, or resources. Icestone Ceramica is not responsible for the privacy practices, content, or policies of external websites. Users are encouraged to review the privacy policies of any third-party websites they visit.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, maintain records, and support our business operations.

When information is no longer required, we take reasonable steps to securely delete or anonymize it.

Your Rights

You may request access to your personal information, request corrections to inaccurate information, update your contact details, or request deletion of your personal data where permitted by applicable law.

You may also opt out of receiving promotional communications from us at any time by contacting us directly.

Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a minor, we will take appropriate steps to remove such information.

Changes to This Privacy Policy

Icestone Ceramica reserves the right to modify, update, or revise this Privacy Policy at any time without prior notice. Any changes will be published on this page along with the updated revision date.

Continued use of the website after changes are posted constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Email: contact@icestoneceramica.com